5 Things HVAC Contractors Must Do for YouPublished on: February 27, 2019
When reviewing HVAC contractors to hire for your next home comfort project, do you know what qualifications to look for? The qualifications offered by HVAC contractors give homeowners like yourself peace of mind and added value – you want a contractor who provides for your needs not just now, but through an ongoing relationship when you need it.
HVAC Contractors Should Have Appropriate Licenses and Insurance
In most states, but not all, HVAC contractors are required to be licensed in the state they work. Some local governments may also require additional licensing. If your state requires it, verify their license. This is easily done online through your state’s contractor license database.
They should also hold insurance, including workers’ compensation insurance. This protects you as a homeowner in the event someone is hurt when working on your house. You will not be held liable.
Working with unlicensed contractors is a very bad idea. With an unlicensed contractor, you have no means to verify they possess the skills needed to do a safe and correct job. You risk serious damage to your home and HVAC equipment, and may set yourself up for dangerous safety issues around the house.
HVAC Contractors Should Have Certifications
HVAC contractors may hold additional certifications beyond state licensing, proving their skills and knowledge. North American Technician Excellence, or NATE, is a widely-utilized certifying organization in the HVAC industry. Technicians who hold NATE certifications have proven their skill and knowledge in particular industry areas, and must undergo continuing education to uphold their certifications.
Working with a NATE-certified HVAC contractor gets the job done right the first time. There are fewer callbacks to correct faulty work. NATE-certified HVAC contractors are a great resource to homeowners, as they possess vast industry knowledge to answer your questions and provide the best solutions to your comfort problems.
Customer Service is a Must
Customer service is important when hiring any contractors. If you have issues, will they be taken care of? Is the company easy to get ahold of and available to help you right away?
Ask any contractors you interview about their customer service guarantees. You want to work with a company who values you as a customer and does what it takes to build an ongoing relationship.
HVAC Service Plans Provide Security
Service plans offer great convenience and value to homeowners – does your HVAC contractor offer this service? Working with contractors who offer service plans deliver more value to their customers.
Customers and the care of their systems are a priority to this company. In return, signing up for a service plan not only builds an ongoing relationship with HVAC pros, but grants access to additional benefits such as reduced fees for service calls and repairs, priority scheduling, and more.
Customer Satisfaction is also a Must
Do the HVAC contractors you meet have a track record of customer satisfaction? Be sure to check references for any HVAC contractors you consider hiring. Your contractor should not be hesitant to provide you with references, should you ask.
Also, check online reviews but take into consideration that many people turn to these sources to sound off only about complaints, and you may or may not get the whole story. Instead, look at how the HVAC contractor responds to compliments and criticisms – is their online behavior professional?
Find the Best HVAC Contractors with AC Southeast®
AC Southeast® knows how important hiring HVAC contractors is to homeowners – we want you to work with the very best. Our network of HVAC contractors delivers on the qualifications mentioned above, and more. Search to find HVAC professionals in your area today.