5 Questions to Ask Your HVAC Technician

Published on: April 30, 2017
Friendly HVAC contractor | AC Southeast®

Whether you’re a new Augusta, Georgia, homeowner or an experienced one, hiring a new HVAC technician isn’t always easy. With so many choices, you need to know that the technician who comes to service your system is qualified and competent. Before committing to a company or a person, ask the technicians you’re interviewing certain questions about experience and HVAC knowledge. Their answers tell you a lot about whether you want to hire them.

How Long Have You Been in the Industry?

Find out how long your technician has worked in the industry, and how long the company they work for has been in business. Additionally, ask if they have expertise with any specific brand of HVAC. When finding a new company or technician to service your system, relevant experience is one of the best ways to decide whom to choose.

If they’ve been in the industry for a while in your area, they should have at least a few customers willing to give a reference and talk about what it’s like working with them. People who have been in the industry for a long time but don’t have any customers you can talk to might be hard to deal with.

Are you Licensed? Insured?

Ask for their license number and check it with state records. If your state requires HVAC technicians to be licensed, then you definitely do not want to hire someone who doesn’t have a license. Additionally, other certifications, like NATE and EPA, show knowledge and commitment to the industry.

You also want your technician to have insurance. If something goes wrong on the job, you need to know that the company provides liability insurance and worker’s compensation. It’ll give you peace of mind to know that everyone has protection against accidents.

How Often Does My System Need Maintenance?

If you’ve never owned a home before, you may not be familiar with how often maintenance appointments need to happen. Before hiring someone, ask them how often your system needs checking. The whole system needs to be serviced at least once a year. Many people divide that into two appointments, AC in the spring and furnace in the fall.

The answer you hear from the company or technician you want should be along those lines. Anyone who says you need more maintenance than that, or that you don’t need routine maintenance at all, isn’t the right technician for you.

How Can I Save Energy?

HVAC systems use up a significant part of your home’s monthly energy consumption. When looking for ways to save energy, the HVAC system is a good place to start. Your technician is able to recommend small and large ways for you to save energy. Some small examples include how to set your thermostat, and big things might mean recommending new EnergyStar products that save you money over the years.

Can You Give Me an Estimate on an Installation?

A qualified technician from a reputable company will give you an estimate on the work you’re thinking of having done. After all, without the estimate, how can you decide whether a new HVAC system fits into your current budget?

Some people seek out estimates from more than one contractor to discover what prices are like in the area. You’ll have to have several technicians over to examine your property. Fortunately, most companies offer free estimates, so you won’t have to pay for those appointments. That way, it’s easier for you to tell if one technician gives you an estimate that’s far too high or low.

You don’t want to cut corners during a new HVAC system installation. Bad installation causes problems down the line, whether that is duct leaks or bad system performance. Pay for a quality installation now to reduce repairs later.

AC Southeast® is your resource for finding qualified HVAC technicians and companies in five southern states. Once you’ve found technicians in your area, ask them these questions to find out what kind of work they do. Quality maintenance and service is important in keeping your HVAC system running well.