Investigate Before Hiring an AC Contractor

Published on: June 30, 2014
Handshake | Investigate before hiring a contractor | AC Southeast®

When it comes to staying comfortable at home, your family can’t afford to settle for second-best. You need a great air conditioner to keep cool all summer long, and you need a great air conditioning repair company to service and maintain that air conditioner. It pays to get the best in the business, and that’s why you need to do your homework before hiring an AC contractor.

State Licensing

The first step toward making the right decision is to confirm that your chosen contractor is licensed to do HVAC work in your state. State licensing demonstrates that contractors are serious about their business, as they’ve put time and effort into going through the licensing process. More importantly, licensed contractors are fully familiar with state and local building codes, and they make sure the systems they install and maintain are up the code. The upshot is better cooling and safety for your home.

NATE Certification

Far and away the most important credential for individual HVAC technicians is NATE certification, which is based on a very rigorous training and testing process. A NATE-certified contractor is an industry expert, fully qualified to repair and maintain all makes and models of HVAC equipment. In order to keep their certification current, NATE contractors have to stay on top of the latest developments in their industry, which means they’ll use the most up-to-date techniques and best practices to install and maintain your climate control equipment. They’re the best in the business, and your heating in cooling systems will be safe in their capable hands.

Factory Authorization

While state licensing is a start, the best HVAC companies also go through the Carrier or Bryant factory authorization process. In addition to employing a minimum number of NATE-certified contractors, all factory authorized dealers have to earn high marks on independently administered customer satisfaction surveys. To maintain that track record of success, factory authorized dealers have to hold themselves accountable and keep the lines of communication with customers open.

Community Feedback

In addition to those credentials handed down by governments and the HVAC industry, pay attention to what other people are saying about your HVAC contractor. Look for positive reviews on websites such as Angie’s List and in local publications. Check with the Better Business Bureau for accreditation. If you have enough time, it’s even worthwhile to stop by the company’s office; if they’ve kept their facilities clean and organized, they’re almost certainly serious about their work.

Taking all of these factors into account can be tricky, but we at AC Southeast® have done our best to make the process as smooth as possible. Our online tools will connect you with local HVAC companies that have been rigorously vetted for industry expertise. They’re some of the best around, and they’ll take care of your home’s climate control needs.